Last Updated: 1-01-2024
At Cashway.in, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be straightforward, transparent, and customer-friendly.
1. Eligibility for Returns:
- Products must be returned within 7 days from the date of purchase.
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Personalized or customized items may not be eligible for return unless there is a manufacturing defect or damage.
2. Initiation of Returns:
- To initiate a return, please log in to your Cashway.in account and navigate to the "Orders" section.
- Select the order containing the item(s) you wish to return and follow the prompts to initiate the return process.
3. Return Process:
- Once your return request is approved, you will receive instructions on how to return the item(s).
- Pack the item(s) securely, and include the original packing slip or a note with your order number.
4. Refund Process:
- Refunds will be processed within 7 days of receiving the returned item(s).
- The refund will be issued to the original payment method used for the purchase.
- Please note that shipping charges are non-refundable.
- If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired item.
6. Exceptions to the Return Policy:
- Certain items may have specific return restrictions, such as hygiene products, perishables, or items marked as non-returnable. Please check the product page for details.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will arrange for a replacement or issue a full refund.
8. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
9. Cancellation of Orders:
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from TRACK ORDER option available at WWW.CASHWAY.IN Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest
10. Contact Information:
- For any questions or assistance regarding returns, please contact our customer support team at ECOMSUPPORT@CASHWAY.IN.
Please note that this return policy is subject to change, and the terms in place at the time of your purchase will apply. We reserve the right to refuse returns that do not meet the above criteria. Thank you for choosing Cashway.in, and we appreciate your understanding of our return policy.